Help centre
Is there an admission fee for events?
Yes. Buy a game-day pass online or at the door. It's good all day at every venue hosting games that date. Kids 10 and under and seniors 65+ get in free.
What should I bring?
Comfortable seating if bleachers aren't your thing, cash or card for the concession stand and vendors, and your team gear to show your support.
Is there free parking?
Usually, yes. Spaces can fill up quickly, so arrive early. Check the event page to confirm parking at each venue.
Are the events wheelchair accessible?
Most of our venues are accessible. If you need specific accommodations, check the event details or contact us before game day.
Can I bring food or drinks?
No, outside food and drinks aren't allowed. A concession stand with snacks and drinks is available at the venue.
Is there live streaming?
Many events stream live on BallerTV. Check the event page for details.
How long do events last?
On average, events run about 10 hours per day.
How do I register my team?
Go to the event page, choose your event and complete the registration form. Your spot is confirmed once your registration deposit is paid.
Can I register multiple teams?
Yes. Register as many teams as you like, and you'll receive a multi-team discount at checkout.
What competition levels are there?
Our league has two levels: Platinum, the highest competition level, and Gold, a developmental level. Check the event page for confirmed teams and pick the level that suits your club.
Do we have to play every league session?
No, but teams must play at least eight games to qualify for the playoffs.
When is the registration deadline?
Each event has its own deadline, shown on its event page.
How do I change my team's registration details?
Email us at hello@yourleague.ca as soon as possible with roster or team changes.
Do coaches and staff get in free?
Yes. Each team gets free entry for up to three staff members, usually two coaches and a manager. Sign them in at coach check-in. Additional staff pay regular admission.
Are spectators allowed?
Yes. Coaches are responsible for their spectators' conduct. Disrespectful or aggressive behaviour isn't tolerated, and anyone who breaks this rule will be asked to leave.
Where do I find schedules and game times?
On our Schedule page and in the HoopKeeper app.
Can discounts be combined?
No, multi-team and multi-product discounts can't be combined with other offers.
Can I get a refund if my team can't attend?
The deposit is non-refundable. Withdraw at least 14 days before the first game and anything you paid beyond the deposit becomes a credit toward a future event. If we cancel an event, you get a full refund.
How do I request a credit?
Email hello@yourleague.ca with your team name and event as early as possible. The earlier you let us know, the more we can help.
What if an event is cancelled or rescheduled?
If we cancel or reschedule an event, registered teams are contacted directly with their options.
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